Terms of service

1. The service

AutoChat is multi-tenant communications infrastructure. Partners use it to provide voice, messaging, email, calendar, CRM, and commerce capabilities inside products they operate — either through the standard AutoChat application under their own brand, or through the AutoChat API behind their own software. Access is by application, and features available to a given partner are defined by their agreement with us.

2. Accounts and partners

Partners are responsible for the accounts in their workspace, for safeguarding credentials and API keys, for the acts of their team members and clients within the platform, and for ensuring their own use — and the use they enable for the businesses they serve — complies with these terms and with applicable law.

3. Acceptable use

AutoChat moves real communications to real people, so this section is not boilerplate. You may not use the platform to:

• Send commercial electronic messages without the consent required by CASL or the equivalent law where recipients are located.
• Send spam, engage in snowshoeing, rotate identities to evade suppression, or otherwise abuse messaging channels.
• Harass, threaten, or defraud any person, or impersonate any person or organization.
• Record calls without the notice or consent required by applicable law.
• Violate telecommunications carrier rules or messaging-channel policies applicable to your traffic.
• Probe, disrupt, or overload the platform, or access another tenant's data.
• Build or operate anything unlawful, or resell raw platform access detached from a real product or service.

We may suspend traffic, features, or accounts that put deliverability, compliance, or other tenants at risk. Where practical we warn first; where the risk is active we act first and explain promptly.

4. Your data and your application

Partners own their data and their applications. The contacts, conversations, recordings, documents, and records a partner or its clients bring to or create on the platform remain theirs. Software a partner builds against the AutoChat API is the partner's own product. We claim no rights in either beyond what is needed to operate the platform — processing data to provide the service, on the partner's instructions, as described in our privacy policy.

5. Our platform

AutoChat — the platform, the engine, the APIs, the standard application, the documentation, and this website — is owned by Autograf Digital. Partners receive a limited, non-exclusive, non-transferable right to use it for the term of their agreement. No rights are granted except those stated expressly.

6. Availability

We operate the platform with production care — our own company runs on it daily. That said, the service is provided without a guaranteed uptime figure. Maintenance windows, upstream carrier incidents, and force majeure events can interrupt service, and we do not promise the platform will be uninterrupted or error-free. Where a partner agreement includes specific service commitments, that agreement governs.

7. Fees

Platform pricing is usage-based and set per partner in the partner's agreement. Metered usage is recorded per workspace and per client, and invoiced as agreed. Unpaid amounts may result in suspension after notice.

8. Disclaimers

Except as expressly stated in a partner agreement, the platform is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, and non-infringement. Partners are responsible for their own compliance obligations — including consent, recording notice, and industry-specific rules — in the jurisdictions where they and their clients operate.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from or related to the platform. Our total aggregate liability for all claims in any twelve-month period is limited to the amounts the partner paid us for the platform in that period. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Termination

Partners may stop using the platform as set out in their agreement. We may suspend or terminate access for material breach of these terms, for legal or compliance risk, or where an account has been dormant and unpaid. On termination, partner data is available for export for a defined wind-down period and then deleted as described in our privacy policy. Sections that by their nature survive — ownership, liability limits, governing law — survive termination.

11. Changes

We may update these terms as the platform evolves. The current version lives at this address with its revision date. Material changes affecting partners are communicated directly, and continued use after notice constitutes acceptance.

12. Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. The courts of Alberta have exclusive jurisdiction over disputes arising from these terms or the platform, and each party attorns to that jurisdiction.

13. Contact

Questions about these terms go to [email protected].