Data deletion

1. Send us a request. Email [email protected] with the subject “Data deletion request”, or use our contact form and choose “A data deletion request”.
2. Tell us what to look for. Include your name, and every phone number, email address or social media handle the data might be linked to. If you know which business you were in touch with, tell us that too.
3. Say what you want deleted. Everything, or something specific, such as call recordings or a particular conversation.
4. Confirm it’s you. We will send a one-time code to the phone number or email address in your request. This stops anyone else from deleting, or learning about, your data.
5. We delete it. We remove the data from every AutoChat module where it appears (contacts, conversations, recordings, transcripts, bookings, forms and files) and tell the business it belonged to.
6. We confirm. You will receive written confirmation once deletion is complete, including anything we were required to keep and why.

Acknowledgement

We confirm receipt and tell you what happens next.

Completion

Within 30 days of verifying your identity. If we need longer, we will tell you why before the 30 days are up.

Backups

Deleted data is removed from encrypted backups as those backups expire on their normal cycle, and is never restored into the live service.

1. To stop AutoChat receiving data from your Facebook account, open Facebook, go to Settings and privacy → Settings → Apps and websites, find the app and select Remove.
2. Then send a deletion request as described above to delete data AutoChat already holds, such as messages you exchanged with a business through Messenger, Instagram or WhatsApp.

1. To stop AutoChat accessing your Google account, open your Google Account, go to Security → Your connections to third-party apps and services, select AutoChat and remove access.
2. Then send a deletion request as described above to delete calendar or review data AutoChat already holds.

The business you dealt with decides what information it keeps about you, and AutoChat holds it on their behalf. You can ask them directly, or ask us and we will pass your request to them and help them complete it. Either way, you will get a response within 30 days.

• A do-not-contact record. If you asked not to be messaged, we keep the minimum needed (the number or address, the channel and the date) so that you are not contacted again. Deleting it would undo your opt-out.
• Records the law requires. For example, invoices and payment records a business must keep for tax purposes. These are kept only for the required period, then deleted.

Privacy officer: [email protected] · Contact form · Autograf Digital, Calgary, Alberta, Canada. If you are not satisfied with how we handle your request, you can contact the Office of the Privacy Commissioner of Canada.